TERMS AND CONDITIONS

Purchasing Terms & Conditions:

By placing an order with Partly Whimsical: Sensory Homes & Finds, you agree to the terms outlined in this document.

Please ensure all details are correct before completing your purchase. Prices and availability are subject to change without notice. All orders are subject to acceptance and availability.

Shipping Policy:

We offer standard shipping on all orders. Shipping costs are calculated at checkout based on the weight and destination of your order.

Please note:

Orders are typically processed within 2–3 business days.
Delivery times may vary depending on your location and the carrier.

Return Policy:

We want you to be happy with your purchase. If for any reason you are not satisfied, we offer a 14-day return window from the date of delivery.

Items must be returned unused and in their original condition and packaging.
Customers are responsible for the cost of return shipping, unless the item is damaged or defective.
If your item arrives damaged, please inspect it immediately upon arrival. We request that you notify us within 3 days of receipt of reporting any damages.
In the case of damaged or defective goods, we will provide a prepaid return shipping label and issue a full refund or exchange once we’ve received the returned item.

Non-Returnable Items:

Certain items are non-returnable due to their nature, including but not limited to:

Items marked as "Final Sale."
Custom or personalized products (e.g., items with custom engraving or design)
Gift cards
Hand-made items (due to their unique, one-of-a-kind nature, handmade products are not eligible for returns unless damaged or defective).

These items cannot be returned or exchanged unless they are defective or damaged upon arrival. Please ensure you check your order carefully before purchasing.

Refunds:

Once the returned item is received and inspected, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take up to 7–10 business days for the refund to appear in your account.

Frequently Asked Questions FAQ's

Q: How long do I have to return an item?

A: We offer a 14-day return window from the date of delivery. Please ensure that your items are unused and in their original condition. Returns must be made within this period.

Q: How do I know if my item is damaged or defective?

A: We encourage you to inspect your items immediately upon delivery. If you notice any damage or defects, please contact us within 3 days to report it. We’ll provide a prepaid return label for damaged items.

Q: Do I have to pay for return shipping?

A: Customers are responsible for return shipping costs unless the item is damaged or defective. In those cases, we will provide a prepaid return label.

Q: Can I exchange an item instead of returning it?

A: Yes, we accept exchanges for items that are damaged or defective. Please reach out to us within 3 days of receiving your order, and we’ll assist with the exchange process.

Q: How do I know if my return was processed?

A: Once we receive your returned item, we’ll inspect it and process your refund. You’ll receive an email notification when your refund has been issued.

Q: Can I change my order after it’s been placed?

A: Unfortunately, once your order is placed, we cannot make changes. However, you can cancel your order within 24 hours of purchase by contacting us directly.